This privacy notice tells you what to expect us to do with your personal information.

Contact details:

Telephone –  07512 741100

Email –  info@noblemoves.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Payment details (including card or bank information for transfers and direct debits)

• Health and safety information

• Account information

• Records of meetings and decisions

• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details

• Addresses

• Payment details (including card or bank information for transfers and direct debits)

• Account information, including registration details

• Information used for security purposes

We collect or use the following information to prevent crime, prosecute offenders, or defend against legal action:

• Names and contact information

• Customer or client accounts and records

• Dashcam footage – outside vehicle – with audio

• Financial transaction information

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Location data

• Purchase or viewing history

• IP addresses

• Website and app user journey information

• Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

• Names and contact details

• Addresses

• Location data

• Recorded images, such as photos or videos

• Purchase or viewing history

• Website and app user journey information

• Personal information used for administration of research

• Personal information used for the purpose of research

• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Identification documents

• Financial transaction information

• Health and safety information

We collect or use the following information for recruitment purposes:

• Contact details (eg name, address, telephone number or personal email address)

• Employment history (eg job application, employment references or secondary employment)

We collect or use the following information to Customised Service Delivery:

• Names and contact details

• Purchase or account history

• Photographs or video recordings

• Records of meetings and decisions

• Information relating to compliments or complaints

• Marketing preferences

• Records of consent, where appropriate

Additional Purposes for Collecting or Using Personal Information:

• Partnership Collaboration
  • Purpose: To collaborate effectively with business partners to enhance service offerings. (i.e. estate agents, solicitors, Antiques and Auctions LTD)
  • Types of Personal Information Collected: Contact details of relevant personnel, professional details, communication records.
• Customer Feedback and Satisfaction Surveys
  • Purpose: To improve service quality and customer satisfaction.
  • Types of Personal Information Collected:

• Contact details, service usage details, feedback forms.

• Health and Safety Compliance
• Purpose: To ensure compliance with health and safety laws and regulations, particularly important in removals and clearances involving heavy or hazardous materials.
• Types of Personal Information Collected:
  • Employee health and safety records (training records, incident reports).
  • Information related to compliance checks and audits.
  • Health data where legally required and with explicit consent (e.g., for employees handling hazardous materials).

Lawful Basis:

Legal Obligation: Processing is necessary to comply with health and safety laws that apply to our business operations.

• Logistical Planning
• Purpose: To plan and optimise the logistics of removal and clearance operations, ensuring efficient service delivery.
• Types of Personal Information Collected:
  • Address and location data of service sites.
  • Contact details of customers and third parties involved in the logistics chain.
  • Details of the items or assets being removed or cleared for route and space planning.
• Lawful Basis:
  • Legitimate Interest: Efficient logistical planning is essential for delivering our services effectively and benefits both the business and its customers.

Lawful bases:

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Contract

• Legitimate interest:

• • Contract: Essential for managing customer accounts and honouring service guarantees, which are contractual in nature. Legitimate Interest: Additionally, managing these accounts efficiently is in the legitimate interest of Noble Moves to ensure smooth operations and customer satisfaction.

Our lawful bases for collecting or using personal information to prevent crime, prosecute offenders or defend against legal action are:

• Legal obligation

• Legitimate interest:

• Legal Obligation: Noble Moves are required by law to process personal data for these purposes (e.g., retaining information for anti-fraud purposes). Legitimate Interest: It is Noble Moves legitimate interest to protect the business from fraud or other criminal activities.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent

• Legitimate interest:

• Consent: Noble Moves require permission from individuals to use their personal information for marketing purposes. Legitimate Interest: For sending service updates, it is in Noble Moves legitimate interest to keep customers informed about important changes or updates.

Our lawful bases for collecting or using personal information for research or archiving purposes are:

• Consent

• Legitimate interest:

• If the research is necessary to improve Noble Moves services or to carry out archiving for non-personal use in the public interest.

Our lawful bases for collecting or using personal information for legal requirements are:

• Legal obligation

Our lawful bases for collecting or using personal information for recruitment purposes are:

• Contract

• Legal obligation

Our lawful bases for collecting or using personal information for Customised Service Delivery are:

• Consent

• Legitimate interest

• Legitimate Interest: If customising services directly benefits the customer and is aligned with what they might reasonably expect.

Our lawful bases for collecting or using personal information to [] are:

Partnership Collaboration

• Lawful Basis:
  • Legitimate Interest: Collaborating with business partners like estate agents, local councils, and service providers is in the legitimate interest of Noble Moves to enhance services offered and ensure smooth operations.

Customer Feedback and Satisfaction Surveys

• Lawful Basis:
  • Consent: Explicit consent is obtained from customers to use their personal information for conducting surveys and collecting feedback to improve service quality.

 Health and Safety Compliance

• Lawful Basis:
  • Legal Obligation: Compliance with health and safety laws requires processing specific types of personal information, especially when it involves employee safety and adherence to regulations.

Logistical Planning

• Lawful Basis:
  • Legitimate Interest: Planning and optimizing the logistics of removal and clearance operations are crucial for the efficiency and effectiveness of services provided, directly benefiting the business and its clients.

Where we get personal information from:

• People directly

• CCTV footage, or other recorded images

• Publicly available sources

• Previous employers

• Third parties:

• Sometimes information may be necessary from third parties for completing certain jobs or for enhancing customer service e.g., when working with estate agents, solicitors for probate clearances, Antiques and Auctions LTD

How long we keep information:

See our retention schedule.

Who we share information with:

• Ben Yates, BY Design (Website design and hosting)
• Waters & Atkinson Chartered Accountants (Financial services)

Others we share personal information with:

• Insurance companies

• Professional or legal advisors

• Financial or fraud investigation authorities

• Relevant regulatory authorities

• External auditors or inspectors

• Warranty and guarantee providers

• Professional consultants

• Organisations we’re legally obliged to share personal information with

• Emergency services (where necessary)

• Publicly on our website, social media or other marketing and information media (where appropriate & with consent)

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal data.

Your right to rectification – You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

16 June 2024